Terms of service
Effective Date: 22/09/2025
Last Updated: 22/09/2025
Welcome to Heaven Garden! These Terms & Conditions (“Terms”) govern your use of our website heavengardenbh.com and our services. By accessing our website or placing an order, you agree to comply with these Terms. Please read them carefully.
1. General
• The website is owned and operated by Heaven Garden (“we,” “our,” or “us”).
• By using our website, you confirm that you are at least 18 years old or have the consent of a parent/guardian.
• We reserve the right to update or modify these Terms at any time. Updates will be posted on this page with a new effective date.
2. Orders
• All orders are subject to availability and acceptance.
• We reserve the right to refuse or cancel any order at our discretion.
• Product images on our site are for reference only; actual flowers may vary due to seasonal availability.
3. Pricing & Payments
• All prices listed under the products exclude applicable taxes for the region.
• Payment must be made in full at the time of order using the available payment methods on our website.
• We are not responsible for any delays or errors caused by third-party payment providers.
4. Delivery
• Delivery time may vary due to weather, traffic, or other unforeseen circumstances.
• If the recipient is unavailable at the time of delivery, we may leave the order with a neighbor/security, reschedule, or return it to our store. Additional charges may apply.
5. Cancellations & Refunds
• Orders can be canceled up to 1 hour before the scheduled delivery.
• Refunds (if applicable) will be processed using the original payment method.
• No refunds will be issued for same-day deliveries once the order is confirmed.
• In case of defective or incorrect items, please contact us within 24 hours of delivery for resolution.
6. Substitutions
• Flowers are natural products, and availability may vary. We reserve the right to substitute flowers or packaging with similar items of equal or greater value without prior notice.
7. Use of Website
• You agree not to misuse our website for unlawful activities, spam, or attempts to disrupt our services.
• All content, images, and materials on our site are owned by Heaven Garden and may not be copied, reproduced, or used without our permission.
8. Limitation of Liability
• We are not liable for delays, damages, or losses caused by events beyond our control (e.g., natural disasters, strikes, or accidents).
• To the maximum extent permitted by law, our liability is limited to the amount you paid for your order.
9. Privacy
Your use of our website is also governed by our Privacy Policy.
10. Governing Law
These Terms are governed by and construed in accordance with the laws of the operating country chosen for delivery of the Order. Any disputes shall be subject to the exclusive jurisdiction of the courts of the operating country chosen for delivery of the order on our platform.
11. Contact Us
For questions or concerns about these Terms, please contact us at heavengardenbh@gmail.com.